At Softesia, we are committed to providing legitimate and functional digital licenses to our customers. Your satisfaction is our priority, and we aim to ensure a seamless purchasing experience. However, due to the nature of digital products, refunds are granted only under specific conditions outlined below.

1) Right to Cancel

You have the right to cancel your purchase within 14 days from the date of the contract’s conclusion, provided the digital product has not been downloaded, accessed, or activated. Once a license is activated, the right to cancel becomes void due to the irreversible nature of digital goods.

To exercise your right to cancel, please contact us with a clear statement of your decision:

Softesia LLC
Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801
Email: [email protected]

You may use our cancellation form available on the website, though it is not mandatory. To meet the deadline, your request must be sent before the 14-day cancellation period expires.

Effects of Cancellation

If eligible, we will process your refund within 14 days of receiving your request. Refunds will be issued using the same payment method as the original transaction, unless otherwise agreed. No additional fees will apply.

2) Refunds for Non-Working Licenses or Issues

Refunds will be issued only if we are unable to provide a replacement or resolve the issue within a reasonable time. The following conditions qualify for a refund:

a) Non-Delivery

If you have not received your digital license due to email delivery issues (e.g., emails being blocked, lost, or marked as spam), you must notify us within 7 days of purchase. We will resend the product to an alternate email address if necessary.

If we are unable to resend or confirm delivery, a full refund will be issued.

b) Major Defects

If the digital license fails to activate or shows invalid errors, you must report the issue to our Technical Support Team within 7 days of purchase. We will attempt to resolve the issue or provide a replacement.

If we are unable to fix the issue or provide a suitable replacement, a refund will be granted.

3) Product Not as Described

If the product you purchased does not match its description on our website, you must notify our Technical Support Team within 30 days of purchase. Clear evidence must be provided in writing to support your claim.

Refunds will only be issued if the discrepancy cannot be resolved or corrected.

4) Refund Process

Refunds are processed manually and only after the following steps are completed:

✔️ You have reported the issue and provided the necessary evidence.
✔️ We have verified that the product is defective, non-delivered, or does not match the description.
✔️ We are unable to provide a replacement or fix the issue.

Refunds are issued using the same payment method as the original transaction. Processing times may vary based on your financial institution but typically take 5-20 business days to reflect in your account.

5) Important Notes

🚫 Refunds are not issued for reasons based solely on change of mind, false expectations, or lack of understanding of how the product works.
🚫 Refunds cannot be issued once a license key has been successfully activated.
💬 Our support team is always available to assist with troubleshooting or any technical concerns.

Contact Us

For refund requests or further assistance, please contact us at:

Softesia LLC
Email: [email protected]

We are dedicated to resolving issues promptly and ensuring your satisfaction.

This version keeps your policy clear, professional, and user-friendly while staying similar to your competitor’s approach. Let me know if you'd like any refinements! 🚀